Refund policy

30-Day Return Policy

At Heritagedeni, we aim to provide a reliable shopping experience. If you are not fully satisfied with your purchase, you may request a return within 30 days from the date of delivery.

Eligible return reasons may include:

Product does not fit your vehicle
You changed your mind
Product does not meet expectations

All return requests are subject to approval and must comply with the conditions outlined below.

Return Eligibility Requirements

To qualify for a return, the following conditions must be met:

The return request is submitted within 30 days of delivery
The product is in unused condition
Original packaging is included (all accessories, manuals, and components)
A valid order number or proof of purchase is provided

Important Notice

For hygiene and safety reasons:

Items that have been installed or used may be subject to a restocking fee of up to 25%

How to Request a Return

To initiate a return, please contact us at:

📧 service@heritagedeni.com

Please include the following information:

Order number
Product name or size
Reason for return (optional but helpful)
Photos of the product condition (recommended)

Our support team typically responds within 1–2 business days.

Return Shipping

For non-defective returns, customers are responsible for return shipping costs
If the return is due to a defective product or our shipping error, we will cover the return shipping cost

All returned items must be securely packaged to prevent damage during transit.

Refund Process

Once we receive and inspect the returned item, we will process your refund within 5–7 business days.

Refund method:

Refunds will be issued to the original payment method (PayPal)

Refund amount:

Unused and original condition: full refund of product price
Used or opened items: refund minus up to 25% restocking fee
Original shipping fees are non-refundable unless the return is due to our error or a defective item

Depending on your bank or payment provider, it may take an additional 3–10 business days for the refund to appear in your account.

Exchanges

We offer exchanges within the 30-day return period if you need a different size or model.

Exchange process:

Contact us to request an exchange
We will provide return instructions for the original item
Once the returned item is received and approved, the replacement item will be shipped

Exchanges are processed without additional product fees when eligible.

Defective or Damaged Items

If you receive an item that is defective or damaged during shipping, please contact us within 7 days of delivery.

Please provide:

Order number
Clear photos or videos of the issue

We will review the case and provide a replacement or appropriate solution at no additional cost. In most cases, returning the defective item may not be required unless requested.