Contact
Company Information
Heritagedeni is operated by ALULA NIMBUS LLC, a registered company in the United States, dedicated to providing quality products and reliable customer service.
Legal Company Name: ALULA NIMBUS LLC
Registered Address: 9806 W 60th Ave, Arvada, CO 80004, United States
Customer Support
If you have any questions regarding orders, products, or after-sales service, please contact us via email:
Please note: We do not provide phone support. All customer inquiries are handled via email.
Customer Service Hours & Response Time
Service Hours:
Monday to Friday (Mountain Time, MST)
9:00 AM – 6:00 PM
Response Time:
We typically respond within 24–48 business hours (1–2 business days).
Inquiries submitted during weekends or U.S. public holidays may experience delays. We will respond in the order received as soon as possible.
To Help Us Assist You Faster
To ensure quicker and more accurate support, please include the following information in your email:
- Order number
- Full name used for the order
- Detailed description of the issue
Important Notes
- This address is for business correspondence only and is not open to the public. No walk-in service or local pickup is available.
- Do not return any items without first contacting customer support, as unapproved returns may not be processed.
- Unscheduled in-person visits are not accepted.